Warranty Terms and Conditions

Onglint is committed to providing you with jewelry of excellent quality, free of manufacturing defects, that can be enjoyed for a lifetime. For this reason, every piece of jewellery we craft undergoes rigorous quality control testing.

Onglint offers a free Lifetime Manufacturing Warranty from the date of purchase against any manufacturing defects on all gold, platinum, gold-plated, platinum-plated jewelry. This warranty covers manufacturers' material or workmanship problems, however it excludes abuse or neglect. You can send us a picture of your item if you think there is a manufacturing flaw. If we deem necessary, we may ask you to send your item for inspection. If we find that a manufacturing flaw caused your product to be damaged, we will either fix the problem or, if necessary, replace the damaged product. Onglint™ will replace the item with a comparable item if it is no longer available.

If we determine that the damage is not the result of a manufacturing defect, it is the customer's responsibility as it would not be covered by our warranty. 

Please be aware that each piece is unique and different due to tiny imperfections and variances in craftsmanship, natural traits, or internal inclusions, whether apparent or not, in colored gemstones. These qualities shouldn't be viewed as flaws because they are believed to be a part of the item's characteristics.

 

Ring cleaning and inspection.

 

We advise having your ring cleaned and inspected regularly. Inspections could help your jewelry last longer and prevent the loss of a stone. Use only mild soap, water, and a soft cloth to clean your jewelry. If soap and water are insufficient, you can also use cleaning solutions from Onglint™, although these shouldn't be used frequently. If you clean your jewelry with any chemicals other than those you purchased from Onglint, the warranty will be null and invalid.

 

Limitations and Conditions

 

Your Manufacturer Warranty will be voided if repair, sizing, or any other service is carried out by a party other than Onglint™, or due to improper or lack of care.

All fine jewelry can be damaged by normal wear off, activity, or trauma, if proper care is not followed. This is especially true for rings because hands frequently come into contact with objects and chemical substances. We do not provide warranty for use-related damage or stone loss after 30 days, as these are not considered manufacture flaws.

The following are a few instances of typical jewelry problems that are not manufacture defects:

• Discoloration or plating wear off brought over time due to contact with cleaners, chemicals, sweat, cosmetics, hot tubs, salt water, swimming pools, etc.
• Prongs being bent, caught, or worn out, which may cause a stone to fall out or be lost during normal wear, due to impact, or other damage..
• Stones that have been lost or that have fallen out as a result of regular wear-and-tear damage, chipping or shattering.
• Misshaped rings die to heavy lifting, impact, or years of wear.
• Bent or smashed jewelry, including broken or scratched stones.